Student Complaints

student studying in the Memorial Student Center

Reauthorization of the Higher Education Act includes regulations regarding the delivery of distance education to out-of-state residents. The United States Department of Education (USDOE) requires that institutions comply with any applicable state approval or licensure requirements in each state to which distance education instruction is delivered.

Higher education institutions delivering courses by distance education are required to provide current or prospective students with contact information for filing complaints with the institution's State approval or licensing entity. 

Filing Complaints with the Texas Higher Education Coordinating Board

Jessica Acton, Coordinating Board Contact
Program Director
Texas Higher Education Coordinating Board
1200 E. Anderson Lane
Austin, TX 78752
512.427.6214
jessica.acton@thecb.state.tx.us

Filing Complaints with Other States
 

The Complaint Process for Individual States provides links to state education agencies.
and any other relevant State official or agency that would appropriately handle a student's complaint. The Student Grievance Contact Information for Individual States (PDF) lists the contact information all states.

Filing Complaints with the Southern Association of Colleges and Schools
You may also file a complaint with TAMU's regional accrediting agency, SACS. Complete the Commission's Complaint Form (PDF) and send two print copies to:

President
Southern Association of Colleges and Schools Commission on Colleges
1866 Southern Lane
Decatur, GA 30033-4097

In most cases, these complaint procedures require the student to exhaust all complaint avenues internal to the institution before a complaint can be filed at the state or accrediting agency level. Students are advised to first attempt to resolve complaints with TAMU administration.

For more information, contact:

Office of the Provost
Distance Education
1478 TAMU
College Station, TX 77843-1478
Phone: (979) 458-1379
Fax: (979) 458-0514
Email: distanceeducation@tamu.edu

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